14 Jan

Senior Change Analyst Empleos vacantes en Sabre Montevideo

Senior Change Analyst
Montevideo MO
14 Jan, 2018 30+ days ago

Sabre Montevideo requiere con urgencia la posición de Senior Change Analyst siguiente. Por favor, lea este anuncio de trabajo cuidadosamente antes de aplicar. Hay algunas calificaciones, experiencia y habilidades requisito de que los empleadores requieren. Hace tu trayectoria profesional encaja con estos requisitos? Asegúrese de que entiende el papel que está solicitando y que se adapta a sus habilidades y calificaciones.

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Senior Change Analyst Empleos vacantes en Sabre Montevideo Empleos Detalles:

Req ID: 19106
Job Family: 5252

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Change Analyst - ITIL Certified

Job Description:
The Change Management Systems Analyst is responsible for management and oversight of the ITSM Change and Configuration management processes at Sabre. Ensures standardized methods and procedures are used for the efficient and prompt handling of all IT changes in order to minimize the impact to service quality. The Analyst identifies opportunities to improve the day-to-day operations of the ITSM organization specifically related to Change Management. Ensures teams are following applicable procedures and changes adhere with corporate policies and standards. Understands and supports all ITSM disciplines, but the specific focus will be on Change and Configuration Management. Identifies and recommends appropriate process and technical solutions to affect process improvements. Drives process improvements and consistency within IT testing initiatives. Provides input to policy level direction regarding standards, quality assurance and budget constraints.

Job Responsibilities:
Drives implementation of standard execution of the Change Management process
Ensures proper compliance controls are established and reviewed, and respond to audit requests with proper documentation and evidence
Assists Change Managers in creating actionable deliverables for communication plans, sponsor roadmaps, coaching plans, training plans & resistance management plan.
Support organizational design and definition of roles and responsibilities
Assists Change Managers in defining and measuring success metrics and monitoring change progress
Support change management at the organizational level
Escalates risks and issues to the Change Management Process Owner

Assists the Change Management Process Owner in:
Driving Service management best-practice and ITIL process standardization
Ensuring consistent end-to-end application of the Change Management process
Identifying and planning for Change Management process improvement projects

Assists Change Managers in managing escalations in the Change Management process
Implements standards and improves Change Management process execution efficiency

Maintains and improves process:
Effectiveness (quality)
Efficiency (cost)
Performance (throughput)
Vulnerability (security)

Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues or ideas of improvement to the Change Management Process Owner
Support and enforce Technology Policy (including policing rogue Change).
Liaison with all necessary parties to coordinate Change and maintain relationships.
Supports Change Management reporting (KPIs and customer SLAs)
Analyze reports regarding activities. (including success/failure, and customer information) Work with teams to improve Change quality

Job Requirements

Desired Experience:
4 years + combined experience in Service Management
3-5 years’ experience in technology change management
2 years + as a leader in Change Management
1 years + in business analysis or enterprise governance (or equivalent experience)

Required Skills:
Strong Customer Service skills
Proficient knowledge of Change Management Platforms and Technologies
Experience with large-scale, enterprise wide organizational change efforts
Ability to work within small timeframes with precision and attention to details
Knowledge of ITIL and key ITSM concepts
Strong Written and Verbal Communication skills
Must be able to identify impact of changes, in order to identify and mitigate risks
Must be able to maintain composure under pressure, accurately assessing problem situations
Must work effectively in a fast-paced, team-based, Customer Service oriented environment
Must be able to exercise push back effectively at all levels

Desired Skills:
Understand and be able to apply a structured methodology in order to lead Change Management activities
Experience working in Service Now is a plus
College Degree from an accredited institution
ITIL Certification

At Sabre, we are fortunate to have the resources of a large company paired with the culture of a startup. Our company culture includes casual work environments, employee amenities, flexible work arrangements, and exceptional learning opportunities. And, you will be surrounded by intelligent team members who you will be proud to call your peers.

Reasonable Accommodation
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

Affirmative Action
Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

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